General information

Cancellation & refund policy

How refunds are calculated when a participant cancels, which items are non-refundable and what happens if an event has to be postponed.

More than 150 days before
100%

Full refund of the registration fee, less service charges and taxes.

90 to 150 days before
50%

Half of the registration fee, less service charges and taxes.

Within 60 days of the event
0%

No refund. Substitution by a colleague may be requested in writing.

1. Cancellation by the participant

Cancellation requests must be sent in writing to contact@nextmindconferences.com from the email address used at registration. The date on which we receive the request determines the refund tier shown above. Refund amounts are calculated on the registration fee only; service charges, bank fees and taxes are not refundable.

Requests received between 60 and 90 days before the event do not fall under a published tier; please contact us and we will advise you individually.

2. Non-refundable items

  • Registrations purchased at a discounted or promotional rate.
  • E-poster fees.
  • Postponements caused by force majeure (see section 4).

3. Processing of refunds

Approved refunds are returned to the original payment method within 15 working days of approval. Refunds made through third-party payment gateways are subject to the gateway’s own processing times.

4. Cancellation or postponement by the organizer

Events may have to be cancelled or postponed because of circumstances beyond our control, including natural disasters, war or terrorism, fire, strikes, floods or civil disturbance. In such cases NextMind Conferences is not liable for any loss and no refund or compensation is provided; registrations are transferred to the rescheduled date or to a future edition.

5. Admission

The organizer reserves the right to refuse admission to any individual, group, institution or organisation without stating a reason.

6. Contact

For any question about this policy write to contact@nextmindconferences.com or call +1 669 324 0884.

Last updated
October 2026
Questions?
Our team is happy to clarify any point of this policy.